Customer Service Representative

What Does A Customer Service Representative Do?

A customer service representative is responsible for dealing with customer issues including taking payments, setting up new accounts, and dealing with complaints. Leighann, the representative featured in the video, works for a utility company. Salaries listed are hourly rates of pay.

Additional Videos

How Do I Become A Customer Service Representative?

A high school diploma or equivalent may be necessary to obtain this position.

What is the Average Salary For A Customer Service Representative?

High – 25.oo/hour
Median – 15.00/hour
Low – 10.00/hour

What Courses Should I Take To Become A Customer Service Representative?

  • English – As much as possible!
  • Math
  • Communication
  • Psychology

What Is The Work Environment For A Customer Service Representative?

A customer service representative can work for various types of businesses including insurance companies, banks, and retail stores.

What Is The Future Outlook For A Customer Service Representative?

The job outlook for this position looks good over the next 10 years, keeping in mind that geographical differences may exist.

References

  • Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook
  • Explore Careers, Labour Market Information, Government of Canada